Customer policies

Privacy Policy

Ocean Star Travel may collect information you provide when searching, requesting assistance, or completing a payment, including your name, email address, travel details, booking reference, and communications with support.

How information is used

• To respond to travel requests and provide booking assistance.
• To process authorized payments and send receipts or booking communications.
• To prevent fraud, protect the website, and comply with legal obligations.
• To improve services and customer support.

Information sharing

Information may be shared only as reasonably needed with payment processors, airlines, hotels, travel suppliers, technology providers, or legal authorities. Supplier privacy policies may also apply. Ocean Star Travel does not sell customer card information and does not store full card numbers. Card data must be handled by the connected PCI-compliant payment provider.

Your choices

You may request access, correction, or deletion of eligible personal information by emailing oceanstartravel10@gmail.com. Some records may be retained where required for payments, disputes, accounting, fraud prevention, or law.

Terms of Service

Ocean Star Travel provides travel-search and booking-assistance services. Airline, hotel, transportation, and activity services are supplied by independent providers and remain subject to their availability, fare rules, schedules, and terms.

• Displayed example fares are not guaranteed and are not ticketed until confirmed by a live supplier.
• Customers must provide accurate traveler names, dates, contact information, and payment authorization.
• Customers are responsible for passports, visas, health requirements, baggage rules, and entry requirements.
• Ocean Star Travel may charge a clearly disclosed $25 service fee per booking.
• A booking is not final until the customer receives written confirmation and, when applicable, a valid supplier confirmation or ticket number.

These terms are a business-policy draft and should be reviewed by a qualified attorney before processing live customer bookings.

Refund Policy

The $25 Ocean Star Travel booking service fee may be refunded when a cancellation request is received before booking-assistance work begins. Once assistance has started, a booking request has been submitted, or documents have been prepared, that booking service fee is generally nonrefundable except where required by law or when Ocean Star Travel approves a refund for an error or duplicate charge.

Airline fares, hotel payments, taxes, and supplier charges follow the individual supplier’s fare and refund rules. Ocean Star Travel does not add a refund-processing fee when a refund is legally required because an airline or supplier canceled or significantly changed the purchased service. Approved refunds are returned to the original payment method; bank processing time may vary, and customers will receive notice when a refund is issued.

Cancellation Policy

Cancellation requests must be emailed to oceanstartravel10@gmail.com with the traveler name and booking reference. A request is not complete until Ocean Star Travel or the travel supplier confirms the cancellation in writing.

Agency fee match

Before Ocean Star Travel begins cancellation work, a customer may submit a current, publicly available fee from another U.S. travel agency for substantially the same cancellation-assistance service. Ocean Star Travel may match the lower comparable agency fee after verification. The comparison must cover the same booking type and level of service and cannot be combined with promotions, memberships, coupons, or package-only pricing.

The agency fee match applies only to Ocean Star Travel’s cancellation-assistance fee. It does not reduce or replace airline, hotel, cruise, car-rental, insurance, or other supplier penalties, fare differences, taxes, or nonrefundable amounts. Those third-party charges are passed through at the amount imposed by the supplier and will be shown to the customer before Ocean Star proceeds whenever the information is available.

• Changes and cancellations are subject to availability and supplier approval.
• Any 24-hour cancellation right applies only when required by law or offered under the applicable supplier’s rules.
• No-show, missed-flight, or late-arrival rules are controlled by the supplier.

Payment Policy

Payments are shown in U.S. dollars unless another currency is clearly displayed. The $25 Ocean Star Travel service fee is separate from airline fares, taxes, hotel charges, and other supplier costs.

• Credit/debit cards and eligible digital wallets will be processed through Stripe after the verified business account is connected.
• Ocean Star Travel will not request full card numbers by email or support chat.
• A payment receipt confirms a successful payment, but it does not by itself confirm that a flight or hotel has been ticketed.
• Travel confirmation is sent separately after the supplier and Ocean Star Travel confirm the booking.
• Suspected duplicate or unauthorized charges should be reported promptly to customer support.