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TRAVEL HELP CENTER

How can we help?

Choose a request below. We prepare a complete email so the Ocean Star Travel team receives the information needed to assist you.

Booking request

Request help finding or preparing a flight, hotel, car, boat, or travel package.

Lead traveler — use the name shown on government ID

Contact address

Trip and traveler details

Sensitive traveler information comes laterDo not enter passport numbers, Social Security numbers, card details, passwords, or identification-document images here. Date of birth, gender, nationality, passport, Known Traveler Number, and redress information will be requested only through the approved supplier’s secure system when required to complete a booking.

No card number is requested or collected by this form.

Cancellation or refund request

Ask for assistance with an existing Ocean Star Travel booking.

Fee reminderCancellation assistance is $15 per booking and change or rebooking assistance is $25. Supplier charges may apply separately. Qualifying supplier cancellations and Ocean Star errors are $0.

No card number is requested or collected by this form.

Customer support or complaint

Send a payment, booking, website, service, or general support question.

No card number is requested or collected by this form.
FREQUENTLY ASKED QUESTIONS

Quick answers before you send

Does submitting a booking request confirm my trip?

No. A trip is confirmed only after the price and availability are verified and you receive a supplier confirmation or valid ticket number.

When is the $25 booking fee charged?

The Ocean Star Travel service fee is displayed separately before payment. Airline, hotel, tax, and supplier amounts are separate.

How much is cancellation assistance?

Customer-requested cancellation assistance is $15 per booking. Supplier penalties may apply separately. Ocean Star charges $0 when the supplier cancels or when correcting a duplicate charge or Ocean Star error.

Can I send my card number by email?

No. Never send a complete card number, security code, password, or banking login by email or chat. Payments must use the secure payment page after live processing is connected.

How will I know my cancellation is complete?

A request is complete only after Ocean Star Travel or the supplier confirms the cancellation in writing.

Are the displayed flight prices guaranteed?

No. Current website prices are examples until a live booking supplier confirms the fare, taxes, rules, and availability.